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No returns or exchanges due to change of mind will be accepted.
RETURNS
Refund requirements
- Returns or exchanges are applicable only for damaged/defective products or items not as ordered.
- To qualify for a return, the item must be unused and in the same condition as received, accompanied by the original proof of purchase.
Non-Returnable/Non-Exchangeable Items
- Sale items
- Gift cards
- Some health and personal care items
- Climbing gear
Do Not Return Products to the Manufacturer
- Please refrain from returning purchased products directly to the manufacturer.
Refunds
Upon receiving and inspecting your return, we will send you an email notifying you of the approval or rejection of your refund.
Delayed or Missing Refunds
- If you haven't received your refund, please check with your bank first.Contact your credit card company; refunds may take some processing time.Next, contact your bank; there is often a processing time before a refund is posted.If you've completed all these steps and still haven't received your refund, contact us at [email protected].
Communication
We only replace items that are defective or damaged. If you need to exchange the same item, send us an email at [email protected] and send your item to: #02-20 FUNAN MALL, 107 North Bridge Rd, Singapore 179105, or visit our physical store. Climbing gear is non-exchangeable.
Shipping
- To return a product, mail it to: #02-20, 107 North Bridge Rd, Singapore 179105 (FUNAN MALL).You are responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.If you are shipping an item over $100, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
- Alternatively, you can email your exchange request to [email protected], specifying the date and time, and bring the item to be exchanged to the address 107 North Bridge Rd, #02-20 Singapore 179105 (FUNAN) Shopping Center.