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TAX for International Orders.
For all international orders please check your country tax depart for tax payment in your country when the package arrives at your respective country's customs department.
When will I receive my tracking number?
Your tracking number will be sent to you via email within 2 workings days.
Where do I track my orders?
If tracking number starts with NVSGOUTDLxxxxxxxxxxx, please track your order here at Ninjavan
For all other tracking numbers, please track your order here at Qxpress
How long does it take to receive the package?
We ship out the orders on the same day of purchase except for those orders that were received after the shop closing hours. Those orders that we received after the shop closing hours, we will ship on the next working day.
*Please note that during the COVID-19 period shipping may take extra 1-3 working days which is suggested by our shipping partners for Local shipping.
For international orders , DHL usually takes about 1 week and Q express will take about 5-30 working days depends on the duration of the customs clearance of the individual country.
How do I cancel my order?
You may write us an email at [email protected] to cancel your order. Please take note that There will be 5% payment gateway fee which is nonrefundable. If the order is already shipped, It can not be canceled. You may send it back to us for a refund. Please read the refund and exchange policy for detail.
Questions? Get in touch with us!
Email: [email protected]
Facebook Messenger: Outdoor Life - Singapore
Email: [email protected]
Facebook Messenger: Outdoor Life - Singapore
Call us: 69705441