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No returns or exchanges due to change of mind will be accepted.
Do Not Return Products to the Manufacturer
Upon receiving and inspecting your return, we will send you an email notifying you of the approval or rejection of your refund.
Delayed or Missing Refunds
We only replace items that are defective or damaged. If you need to exchange the same item, send us an email at [email protected] and send your item to: #02-20 FUNAN MALL, 107 North Bridge Rd, Singapore 179105, or visit our physical store. Climbing gear is non-exchangeable.